Frequently asked questions
Design
Is it possible to add text?
Yes, in our design studio you can add text to your collage in various ways. You have the option to add your own text in different fonts, colors, and sizes in combination with numerous background colors. This way, you make your photo collage even more personal and creative. Additionally, you can choose from one of our popular quotes that we have already designed for you.
Can I save my collage and complete it later?
Yes, when you are working on your photo collage, you can always continue at a later time. Click on 'Save design' in our design studio, copy this unique link, and save it accordingly. This way, your design is saved, and you can always continue creating your unique photo wall later.
How many photos can I choose?
Our Modulari consists of separate shapes, so you can make your photo collage as large as you want. You may, of course, also order just one photo. Additionally, you can often create a nice set starting from 3 pieces. There is no maximum number of photos you can add to your collage. From our experience, we see that customers always want to expand their collection with new photos, so keep that in mind when creating your first photo collage.
Can I still edit photos?
Yes, in our design studio, you can edit your photos in various ways. You can adjust their size by zooming in and out. You can also choose color editing using our filters. Some options include a Vintage, Bright, or Soft filter. These filters make it very easy to ensure that your photos always match well together.
Which photos can I use?
You can upload your own photos as well as choose from hundreds of images in our image bank. There, you have a choice of various styles, from nature images to fashion and from abstract art to our kids' collection. For example, combine your personal photos with images from our image bank and add a quote or your own text to create your unique photo collage.
Can I get help designing my photo collage?
Yes, you can get help with designing your photo collage because we are only happy when you are too. Not sure where to start or feeling stuck with your design? Finding it difficult to choose the right photos or colors that match well? Contact us via our customer service page. We're happy to help you there to make your photo collage unique and special.
How do I make a photocollage?
In our user-friendly design studio you can design your product completely according to your wishes. You choose the number of wall elements, the size you want and then you choose the material. Now it\'s just a matter of adding your own photos or use a beautiful image, color or quote from our image bank. Et voilà, your unique creation is born!
Which size should I pick?
The size you need to pick depends on the space on the wall you'd want to mount it on. When you've selected the number of shapes, you'll see the total size, which will help you pick.
Delivery
What is the delivery time?
As soon as your order is received, we get to work printing your photos on our highest quality printers. We always ship your photo collage within 1-4 business days. The exact delivery time depends on the carrier.
Mounting
How can I be sure that the adhesive strips adhere well to my wall?
We advise sticking the extra adhesive strip to a section of the wall that's not visible. Leave it on for at least 15 minutes, and remove the strip. This way, you can test if the strip doesn't come off too easily, and whether it damages the wall if it does. A power strip only sticks to a clean and non-porous surface. Contact us if the strips don't stick well, we'll find a solution.
How can I be sure that the adhesive strips don't leave any damage on the wall?
We advise sticking the extra adhesive strip to a section of the wall that's not visible. Leave it on for at least 15 minutes, and remove the strip. This way, you can test if the strip doesn't come off too easily, and whether it damages the wall if it does. A power strip only sticks to a clean and non-porous surface. Contact us if the strips don't stick well, we'll find a solution.
Products
What's the difference between the materials?
The materials differ in look and thickness:
- Forex is matte with a basic look and is 5 mm thick.
- Aluminium is matte with a tough look and is 3 mm thick.
- Plexiglas is glossy with a luxurious look and is 5mm thick.
Check out the full explanation of the materials at the bottom of the product page.
What do the product sizes mean?
| Hexagon | Circle | Square |
| XS | 18x16 cm | 16x16 cm | 16x16 cm |
| S | 23x20 cm | 20x20 cm | 20x20 cm |
| M | 28x24 cm | 24x24 cm | 24x24 cm |
| L | 33x29 cm | 29x29 cm | 29x29 cm |
| XL | 38x33 cm | 33x33 cm | 33x33 cm |
Can I also purchase a giftcard?
Yes, you can. Through our website you can select a giftcard for any desired amount from €20. We'll send you the digital giftcard within 1 business day after payment.
How can I redeem the giftcard?
When you've selected the products you want to purchase, click 'Enter giftcard' under the totals in the cart. Fill in your code. Click the 'Use giftcard' button, and the discount will be processed immediately.
Pricing
What is the price?
The price depends on a number of choices you make: the product, the size, and the material. We'll calculate your price automatically when you choose.
How do I redeem a discount code?
When you've selected the products you want to purchase, click 'Enter giftcard' under the totals in the cart. Fill in your code. Click the 'Use giftcard' button, and the discount will be processed immediately.
Can I also pay later?
It's possible to pay later. To do this, choose 'Klarna' as payment method during checkout.
Which way can I pay?
You can pay with Ideal|Wero, creditcard, PayPal, or Klarna. You'll be asked to pick one in checkout.
Will I receive an invoice?
Once you have completed your order, you will receive an order confirmation, which will also serve as an invoice.
Order
How can I order?
When you've finished designing your collage, click on the cart-button top right on the page. Your product will be added to the cart. Click the 'Continue to checkout' button and go through the steps to pay and finish your order.
Image quality
The pictures I upload get a red color. What does that mean?
When your pictures get a red color, it means the quality is too low. We warn you in this way to be sure that you get a nice print. You can check a few things to improve the picture quality:
- Your picture was edited with an app. Often, these apps compress your picture, making the quality lower. Try the original with our filters instead.
- Your picture was sen to you via WhatsApp. WhatsApp compresses your picture, often making the quality too low for printing. Ask the photographer to send you the picture via email.
- Your picture comes from Instagram/Facebook. Find the original picture and upload this instead. Instagram and Facebook compress your picture, often making the quality too low for printing. Ask the photographer to send you the picture via email.
- Your picture is from a photographer. Photographers often don't send the best quality pictures. Ask them to send you their highest resolution pictures.
- Your picture has a high resolution. Contact us through live chat or our customer service page. We'll check for you why it doesn't work.
Shipping
What is the shpping fee?
The shipping fee is €4,95. As soon as we ship the order, you'll receive a Track & Trace code with which you can track your order. Order €75,- or more to get free shipping
Cancel
Can I cancel my order?
You can't cancel your order once it's been placed. As soon as the order is placed, we get straight to work making your personal wall decoration.
Can I return my product?
Unfortunately, it's not possible to return your product. Your wall decoration is unique and completely personalised to your own wishes. It's therefore not possible to return your product.
Satisfaction
Maintenance
How do I clean my product?
It is best to clean our Forex products using a clean, dry cloth. Aluminum can be effectively cleaned with a mild detergent; a terry cloth is the preferred choice for this task. A microfiber cloth is ideal for drying the panel and is also the best option for dusting it. To clean Plexiglas, use a solution of warm water and a soft microfiber cloth. We advise against using products such as methylated spirits or glass cleaners (like Glassex), as they do not dissolve solid particles (such as sand and dust). When the cloth moves back and forth across the surface, these particles are dragged along, causing scratches. Always use plenty of water with a drop of detergent to ensure solid dirt is rinsed away effectively. Additionally, the fine fibers of a microfiber cloth effectively trap dirt particles. Rinse the cloth frequently. The use of chemical cleaning agents—such as white spirit, paint thinner, or acetone—is strictly prohibited. These substances soften the surface and leave behind an (irreparable) haze on the plexiglass.
Partnerships